Support

We're here to help

Our UK-based support team is on hand to assist workers, agencies, and care organisations with any questions or issues.

Email Support

Send us a detailed message and a member of our team will respond within 4 business hours.

support@careshiftltd.com

Chat with a support agent in real time via the CareShift platform. Available during business hours.

Available in-platform

For urgent operational issues, our Enterprise and Growth plan customers can call our dedicated support line.

+44 (0)20 0000 0000

All times are Greenwich Mean Time (GMT). During British Summer Time (BST), add one hour.

Monday – Friday08:00 – 18:00 GMT

Saturday09:00 – 13:00 GMT

Sunday & Bank HolidaysClosed (emergency email only)

Many questions are answered quickly in our Help Centre.

→Browse the Help Centre for step-by-step guides
→Check if your issue is covered in our FAQs
→Have your account email and a brief description of the issue ready when contacting us
→For data or privacy requests, email dpo@careshiftltd.com